1. Protection of data of a personal nature.

In compliance with Organic Law 15/1999 from the 13th of December, 1999 regarding the Protection of Personal Data, ALUA HOTELS & RESORTS: Leisure trip and Travel S.L.U. (Alua Soul Mallorca Resort: Hotel Corfu and Hotel Skorpios, Alua Sun Torrenova, Alua Soul Palma, Alua Soul Alcudia Bay, Alua Soul Ibiza), Hotel Investments and Leisure S.L.U. (Hotel Ambar) y Tenerife Gestión Hotelera S.L.U. (Hotel Parque San Antonio) and other companies included, hereinafter ALUA HOTELS & RESORTS, states that the data provided by means of our website through the corresponding forms and emails received, and which are considered personal data, will be incorporated into files for which ALUA HOTELS & RESORTS are responsible, in order to be able to manage the service requested, respond to your request and/or process your request. Additionally, from this website, the ALUA group manages reservations for HOTEL NOTARIO ALEMANY 26 S.L. (Hotel Calvia Dreams and Hotel Barracuda) as well as Beach Rostorre S.L. (Alua Hawaii Mallorca & suites), Beach Palma Nova S.L. (Alua PalmaNova Bay), Beach Miami Calderes S.L. (Alua Miami Ibiza and AluaSun Miami Ibiza Apartamentos) and Beach Hawaii Embarcadors S.L. (Alua Hawaii Ibiza).

These files are registered with the Spanish Data Protection Agency in accordance with current legislation and secondary regulations. In any case, the users guarantee and answer for the truthfulness, accuracy, validity, authenticity, relevance and non-excessiveness of the Personal Data provided, and undertake to keep them duly updated.

In those cases where it is necessary to fill in a form and "click" on the submit button in order to make an application, the execution of the aforementioned necessarily implies that the user has been informed and has expressly given their consent to the contents of the clause attached to the form or acceptance of the privacy policy.

2. Data provided by third parties.

In the event that a request including personal data is made by someone other than the person(s) whose information appears, that user must, prior to the inclusion of the data, inform the relevant person(s) of the points contained in the previous paragraphs. ALUA HOTELS & RESORTS is exempt from any liability for failure to comply with this requirement.

3. Data of minors

You are not authorised to provide data from persons under the age of fourteen on this Website. ALUA HOTELS & RESORTS is exempt from any liability for failure to comply with this requirement.
We encourage parents or legal guardians to take appropriate steps to ensure that their children under the age of fourteen do not access this Website without proper permission.

4. Commercial communications by electronic means.

Communications that are sent via email or any other electronic means will be as required in order to manage your request.

Nevertheless, express consent or authorisation for these communications will have been provided by the addressees in accordance with Law 34/2002 from the 11th of July, regarding Information Society Services and Electronic Commerce, except as provided for in Article 21.2 of the same Law, as amended by the First Final Provision of the new General Telecommunications Law.

In compliance with article 10 of Law 34/2002 from the 11th of July, regarding Information Society Services and Electronic Commerce, the identifying data of the business are detailed below:

Registered Place of Business: C/ Gremi Sucrers i Candelers 18, bj, 07009, Palma de Mallorca, Illes Balears.
Registered in the Madrid Mercantile Register, Volume 32,883, Folio 19, Section 8, Page M-592009.

5. Security measures.

The person responsible for the file has adopted the legally required levels of security for the protection of Personal Data, and has installed all the technical means and measures available according to the state of technology to prevent loss, misuse, alteration, unauthorised access and theft of the Personal Data provided.

6. Duty of secrecy.

The user can rely on the confidentiality and the duty of secrecy of the employees of ALUA HOTELS & RESORTS, and of all those who process the data on their behalf and for their own account. Notwithstanding the foregoing, the user is aware of the possibility that the security of communications over the network is not invulnerable.

7. Rights of those affected.

The user may exercise the rights of access, rectification, cancellation and opposition of personal data in accordance with the provisions of the Organic Law of Protection of Personal Data (L.O. 15/1999) and Royal Decree 1720/2007 by sending a letter, attaching a copy of their National ID Document (DNI in its Spanish initialism) or Passport to the following postal address: ALUA HOTELS & RESORTS, Calle Gremi Sucrers i Candelers 18, bajos, 07009, Palma de Mallorca, Illes Balears.

8. "Cookies"

This Website uses "cookies". "Cookies" are small data files that the Internet server sends to the browser and which are subsequently returned to it with each new request. These files are stored on the user's computer and allow the system to remember browsing characteristics or preferences from previous sessions. The purpose of these cookies is to improve the service we offer to Users. The cookies on this website are neither invasive nor harmful and do not contain personal data.
If you do not agree, please let us know by writing to the address indicated above.

9. Liability

ALUA HOTELS & RESORTS shall not be responsible for:

- Interruptions in the availability of information due to disconnection from the Internet, network failures or force majeure or causes beyond the control of ALUA HOTELS & RESORTS.

The consequences of misuse of the website's content by users, including links to Facebook, Twitter, Skype or other social networks and media, if any.

The veracity or authenticity of the data provided by the user. ALUA HOTELS & RESORTS is not responsible for any consequences that may arise from the introduction of false or incorrect data.

10. Get in touch with us

If you have any questions about our Privacy Policy, or if you would like to make any suggestions or recommendations, please contact us at the following email address:


This virtual card is free of charge, personal and non-transferable and is available to anyone over the age of 18 years. One card per family is sufficient if travelling together. The cardholder and his or her family will receive significant benefits.

These conditions may be substituted, modified or withdrawn without prior warning. Alua Hotels & Resorts reserves the right to cancel the Amigo member's card without prior warning.